We have attempted to provide as much general information on this site as possible but if you cannot find the answer to your query here, or you simply need to contact us for any reason (for instance if your query concerns a specific order), please feel free to e-mail us on firstname.lastname@example.org. This address can be used for all order, delivery, returns and/or stock related queries. We will reply by the next working day at the latest.
Please, do NOT send credit/debit card details via email (as this is unsecure); customers must instead include a mobile or landline number and we will call you for the relevant information regarding your order.
Alternatively, you can phone/fax us on the numbers below:
Customer Services: 0121 373 5450
(International: +44121 373 5450)
Phone lines are manned during our normal office hours. (Outside of this voicemails can be left on our automated system. Your requests will be processed on our next working day.) You will be asked to select an option in relation to your enquiry so that we can connect you with the correct operator to deal with your enquiry most efficiently. When placing an order over the phone all payments are made via credit/debit card (we are currently unable to offer Paypal services via telephone).
Fax: 0121 382 5434
(International: +44121 382 5434)
If placing an order by fax please remember to include your credit/debit card details.
If you prefer to write to us on any matter are postal address is:
B.J.E. BANKS (OUTFITTERS) LIMITED,
516-524 Slade Road,
Orders can be placed via mail; credit card (remember to include your card details) and cheque orders are accepted. (Cheque payments may result in a delay in your order's delivery as we wait for your cheque to clear.) Cheques should be made payable to 'Banks Ltd.' please.
Please note: We require pre-payment prior to the collection or delivery of all goods regardless of order method.
Company Registration No.: 00809700
VAT Registration No.: 109929836
EORI exports No.: GB109929836000
You can of course come and see all our products for yourself. Try before you buy. Avoid disappointments or problems of sizing and waiting for the post. If you are planning on visiting our three High Street stores please check our opening times and location/directions before setting out.
Of course, you can also interact with us more informally on Google, our facebook page or on twitter.
Here at John Banks we believe in listening to our customers and responding to their needs.
With that in mind, we would love to hear your opinions on:
- What is happening in retail today.
- What you think of the services we offer.
- What you think of our current range.
- How we rate against our competitors.
- What you think we could feature/do better on in the future.
So get involved on social media today and help us to provide what you, the big and tall customer, needs in your wardrobe; as well as perfecting the service that brings it to you in the right way.
In addition, individual products and list of products can be shared directly from this site using the share icons beneath title entry of the page. Reviews of individual products can be made directly on its page by simply clicking the 'Create Your Own Review' link at the base of the product's page.
Remember too, if you are visiting our store, we are always interested in what you have to say on what we do. So, come and have a chat with us next time you're in!