We will send you an automated email once we have received your confirmed order. This contains your Order Number should you need to refer to it. It also confirms the main details of the order for your records. A printed copy of your Despatch Note/Invoice detailing all the relevant specifics is included with every order sent.
Cancelling/Amending Your Order
Forgotten something? Need to add an item or items to your order? Provided we have yet to despatch your existing order, simply place another adding a delivery note in the space provided during checkout. State the order number of your previous order and we will refund your postage cost on the second order. Simple.
Alternatively, if you need to amend or cancel your order (we can change delivery address/conditions, sizes and/or remove items) prior to despatch feel free to contact us by phone or email. Simply state your post code for the most efficent processing of your request. Please be aware that we may need to take further payment details if required. (It is not advised to send credit/debit card details via email.) If you cancel your order prior to despatch your refund will be processed on the same or the next working day. Refunds can take 3 to 5 working days (depending on your bank) to show on your account. (International customers should allow up to 7 working days.)