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Conditions Of Use
John Banks Big & Tall Menswear provide services to you subject to the conditions outlined on this page. If you shop with us online or visit our stores in Birmingham you accept these conditions. Please read them carefully.
John Banks Big & Tall Menswear controls and operates this site from its offices within the UK. If you choose to access from another country you do so on your own initiative and are responsible for compliance with laws applicable in local lands.
All content included on this site such as text, graphics logos, button icons, images, audio clips, digital downloads and software are all owned by Banks Ltd and are protected by international copyright laws.
License and Site Access
John Banks grants you a limited license to access and make personal use of this site. This license does not include any resales of commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.
This site may not be reproduced, duplicated, copied, sold – re-sold or otherwise, exploited for any commercial exploit without the written consent of Banks Ltd.
John Banks attempts to be as accurate as possible. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error free.
From time to time there may be information on this site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order but prior to despatch). We apologies for any inconvenience this may cause.
Prices and availability of items/services are subject to change without notice. Product/service prices advertised on this site are for orders placed and, where applicable, include UK VAT. (All customers ordering from non-EU countries will have these VAT amounts removed during the checkout process but may be liable for local import duties at point of delivery.)
If you have a complaint about any product or service that you have received from John Banks Big & Tall Menswear at any time, you can contact our Mail Order Manager on 0121 373 5450. You can also fax your complaint on 0121 382 5434 or email email@example.com. Please leave your contacts details. Once the complaint is received we will deal with it within 48 hours. If we think that there will be any delay in the process you will be notified of this either by phone, post or email as applicable.
Whilst every effort is taken to keep our website (and our printed brochure) up to date and relevant to our current stock holdings, occasionally we will have to attempt to source goods from our suppliers. If an item you have ordered is not in our warehouses at the time of ordering, we will do our best to obtain this item for you via this method. Unfortunately, particularly with reduced and reduced-to-clear or limited stock items, high demand on goods and/or human error may result in us being unable to fulfill every order. (Any item left outstanding ["back-ordered"] after the rest of the order has been despatched, whilst we source from a supplier, will be sent out postage free as soon as we receive the item.)
Likewise, whilst all efforts are made to ensure the accuracy of description, specifications and pricing on all our promotional materials there may be occasions where errors arise. Should such a situation occur John Banks Big & Tall Menswear cannot accept your order. In the event of a mistake like this you will be contacted with a full explanation and a corrected offer. The contract is confirmed upon supply of goods.
We will send you an automated email once we have received your confirmed order. This contains your Order Number should you need to refer to it. It also confirms the main details of the order for your records.
Cancelling/Amending Your Order
If we have yet to despatch your order, feel free to contact us by phone or email if you need to amend or cancel your order (we can change delivery address/conditions, sizes and/or items ordered). Simply state your post code for the most efficent processing of your request. Please be aware that we may need to take further payment details if required. (It is not advised to send credit/debit card details via email.)
If you cancel your order prior to despatch your refund (including any p&p charges made) will be processed on the same or the next working day. Refunds can take 3 to 5 working days (depending on your bank) to show on your account. (International customers should allow up to 7 working days.)
OPTION 2: For more urgent orders a guaranteed Next Day Delivery service is available; this is charged at £8.50 (or free for orders over £199). Your Next Day For most addresses in the UK deliveries are sent with, and delivered by, DPD. Premium deliveries to certain northerly Scottish post codes,* along with those to the Isle of Man, the Isles of Scilly and all Scottish Island destinations, will be covered via Royal Mail. For details of the Northern Irish premium delivery service see below.Next Day orders must be placed no later than 1pm Monday to Friday for delivery on the next working day. Orders placed after 1pm, will be despatched by us on the following working day.** Even during our busiest periods, we will always prioritise Next Day orders, guaranteeing that they are despatched on the required day.
If for any reason you are not entirely satisfied with any item purchased then it may be returned for a full no quibble refund or exchange, provided we are notified within 14 days of it's receipt and we receive the goods in unused condition within a further 14 days. Please ensure that returns retain all original labels and are in its original packaging.
If an item is returned in a dirty and used condition we reserve the right to refuse to handle it. The item may be returned to sender and the sender charged for any postage involved.
Returning Incorrect/Damaged Goods
We try very hard to ensure that you receive the correct items from your order in a pristine condition. All orders undergo seperate checks by two members of staff prior to despatch. In the unlikely event that you do not receive an item/items ordered, an item arrives faulty or you feel that an item has been damaged in transit, please contact us immediately to discuss the details of your issue. No matter where in the world you require your item(s), we will look to expedite your goods' return and replacement.
On verification of the problem, we will give special priority to your replacement parcel; it will be despatched the same day (UK postal addresses can expect to receive the correct/undamaged replacement item within 72 hours) at no extra charge. Replacements for items originally sent on a Next Day service will be sent via the same service and you will recieve your replacement on the next working day. Where an exchange is not possible or required a full refund (including any basic postage costs) will be issued.
All Other Returns/Exchanges
If, for any other reason, you are dissatisfied with item(s) you have purchased from us, simply fill out the Returns Form included in your parcel indicating whether you would like an exchange and/or refund or if you would like your account left in credit. (The printable part of the form can be downloaded here if you no longer have it.) Please include as much information as possible on the form as missing details can result in a delay in the processing of your request.
If you are returning your entire order you will receive a full refund, including postage costs to you at our basic rate, provided the return conforms to the terms and conditions described here.
Standard UK Returns
John Banks offers a FREE Returns Postage Service (something very few of our competitors can match) to all UK (including Northern Ireland, IOM and Channel Islands) customers. For your greater convience we attach an adhesive pre-paid label to the returns' form we include with your purchases. (If you no longer have this label please request a copy from us. We will email one for you to print or send you a label by post. Unfortunately, we can no longer provide a generic version of this on our website as each has a unique barcode which enables tracking by all parties.) Attach this label to your new parcel, include the main form inside (again replacement copies of this are available to print by clicking on the link left), and return it via any Post Office.
To find your nearest Post Office or Mini Post Office branch, and their opening times, enter your post code on this page: www.postoffice.co.uk/branch-finder.
Please note that, even though the postage is free you are still responsible for the parcel until it is received back by us. Remember to obtain a receipt for your parcel as this is your proof of postage in case of any problems. John Banks Big & Tall Menswear will not be held responsible for any items lost or damaged in such transit.
It is up to you to insure your parcel against loss or damage, if you wish to do so. Any such insurance charges are not refundable by John Banks as they are made by Royal Mail and purchased at your own discretion.
We use Royal Mail's Tracked 48 for this service so, along with your proof of postage, you will get a tracking number for your return. Using this you can track your parcel online at www.royalmail.com/track-your-item until it is received by us.
Please be aware that parcels returned via our free returns service take between 2 and 10 working days to get back to us. Kindly allow the full 10 working days to pass before chasing your refund or exchange. If you require that your order be processed quicker than this please contact us. We will be happy to discuss your alternatives with you.
If you are local to our store you can, of course, return your goods at our shop for an immediate credit/refund/exchange. (Likewise, shop-purchased goods can be returned through the post using the Free Returns label if you prefer.)
Via mail order, there is a £2.95 handling fee for the re-despatching of all exchanges. (Customers are encouraged to take advantage of this reduction on our usual postage rate by ordering additional items alongside their exchanges.)
Note: We do not offer a collection service for returns (aside from under exceptional circumstances where we are at fault).
For reasons of hygiene and public health, refunds/exchanges are not available for used underwear and socks once the hygiene seal has been broken. (This does not apply to faulty goods; faulty products will be exchanged on a like for like basis where possible.)
Promotional Offer and Loyalty Credit Exemptions
Any free delivery offer is redeemable on your original order only. It cannot be claimed against the £2.95 exchange handling fee. (We feel that this is appropriate as we have to pay to both sending the parcel to you and secondly to get it back.)
Any item that was originally sent out under our £99 or £199 free postage offers and once returned effectively takes the original order's value below the threshold for the relevant free postage offer will have the original order's normal postage charge deducted from the refund amount. This also applies to exchanges (i.e. if the exchange item's cost is less than than the one being replaced and drops the value of the original order below the free post threshold then the applicable postage will be added to the cost of the exchange). It does not apply to the return of any goods we assess as faulty.
Please note that if you are returning items originally purchased on any "buy 1 get 1 free" offer you will need to return both items for a refund to apply. Any item returned alone, that was originally purchased as part of such an offer, will be classed as the free item and will not be refunded. (This policy does not effect exchanges in any way.)
Customer loyalty credit gained on the purchase of any item is rescinded if the item is returned for a refund for any reason.
Loyalty points' credit can not be used against the exchange handling fee.
The free postage address is for a standard parcel service. Under no circumstances will we pay for recorded delivery or special delivery services.
The free returns service is available to UK customers only.
We would ask our customers to 'play fair' on these and any other attempted exploitations of the free returns offer, as such abuse could result in the removal of the free returns service at any time. Any customer found abusing this service will be removed from our customer database.
Standard International Returns
International customers who wish to exchange/return items should do so using their local postal services. Goods will have to be returned at your own cost unless in accordance with your legal rights. Please fill out the Returns Form provided above, include it in with your return, and obtain a postal receipt as proof of postage. Address your parcel to our "Returns Department" care of our main address as seen here. (Please do not use the freepost address from the returns' label as your parcel may not reach us via that address.) We reserve the right not to issue a refund if you fail to notify us of the return within 7 days of reciept of the goods.
Overseas' exchanges can normally be re-despatched at half their original standard postage rate.
Pre-Refund Credit Facility for Customer Accounts
One of the many advantages of our new website is that registered users can see instantly when their return is logged as received by us via their Order History page. (We log returned parcels every day as soon as we receive our post.) Each item returned will have its status updated with the date on which we received it.
This facility also allocates a pre-refund credit to your account equivalent to the cost of the item(s) returned. This amount is then available for your immediate use against any subsequent orders prior to your refund being processed. (If you wish to redeem Account Credit at any time you can do so during part four of the check-out process online, see here for details, or by telling us you wish to do so when ordering by other methods.)
Refund Allocation Process
Subsequent to the log-in process, when our refunds department reach your parcel, a returns advisor will allocate you any refund due (minus any amount that you may have used from your credit in the meantime) via the original method(s) of payment (credit/debit card, Paypal, etc.) as normal. Any remaining credit temporarily assigned to your account will be removed automatically at this point.
Please note that, from the point we issue your refund, it can take a further 3 to 5 working days (depending on your bank) for it to show on your statement. (International customers should allow up to 7 working days.)
Gift Vouchers are only available in denominations of British Pounds Sterling.
Gift Vouchers are not redeemable for cash under any circumstances.
When redeeming Gift Vouchers online, if the value of the goods to be purchased exceeds the total value of the Gift Vouchers, you will need to select an additional payment method in order to cover the full cost of your purchases.
Loyalty points are not accrued on delivery charges, the purchase of any other services or when redeeming gift vouchers.
Loyalty Credit cannot be exchanged for cash under any circumstances.
Loyalty Credit is non-refundable (i.e. credit will not be refunded to your account if you cancel, or return for a refund, an item/order purchased in-part or -full using loyalty credit).
Loyalty Credit cannot be transferred between registered members.
When using Loyalty Credit, you will have to select an additional payment method if you do not have enough credit to cover the full cost of your purchases.
We reserve the right to make changes to these Loyalty Scheme rules at any time without prior notice or liability.
John Banks Big & Tall Menswear does not disclose any of its customer’s information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item and to store delivery addresses. The address book is used to store your details if you select to register with us. You can ask to be removed from this database at anytime by letter, fax, e-mail or telephone.
During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.
We will use the information you provide only for the following purposes only:
If you have any concerns about any of this procedure please call us on 0121 373 5450.
We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. John Banks Big & Tall Menswear uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers.