We try to make our delivery services as simple, fair, efficient and convenient for you as possible. Our aim is to get your goods to you, in prime condition, in a speedy, safe, and hassle-free manner.
We are able to send your order to your home, place of work or any other standard address. (For regular registered customers, this is now be accomplished with even greater ease than previously: Each address used can be saved under an Address Reference [e.g. “home”, “work”, “parents”, etc.] and thus be selected rapidly when placing your order.)
Orders are despatched every afternoon Monday through Friday. Our mail order department is open on Saturdays, for your convience, and orders are processed but please note that we have no courier pick-ups on that day. You can contact us during normal office hours on any of these days if you have any queries concerning your parcel. Out-of-hours messages can be left on our automated voicemail system. We will get back to you on our next working day.
We will include a printed Despatch/Delivery Note in with your parcel. This will state all Billing and other Invoice Details as well as outlining a rundown of the items that you have purchased with fully itemised prices. (Alternatively all price details can be excluded from your Despatch Note by ticking the Gift Receipt checkbox during the checkout process.)
All of our deliveries are sent at the same set tariffs regardless of weight or size. Delivery times and costs are dependent only upon the destination choosen at the time of ordering (regardless of billing address) and your selections based on the options provided for the same.
UK Deliveries
All UK addresses are now covered by both Next Day and Standard delivery options. The vast majority of UK addresses also have timed and weekend delivery options. (All these options are only available to UK addresses.) The Channel Islands have different premium delivery options (see below for details) in addition to the Standard delivery option.
When making your delivery selections, as an alternative to your designated address, we also offer the opportunity to leave the parcel with a neighbour or in a safe place (e.g. in greenhouse, shed, etc.) as required. (Please note, this facility needs to be requested on each individual order and parcels are left unattended at the customer’s own risk. Requests should be placed in the Special Instructions box on the Delivery Address page of the check-out process.) You may also specify any place that your parcel is NOT to be left should you wish.
Tracking Your Parcel
Once we have processed your goods and we despatch your parcel as ready for courier pick-up, you will receive an automated e-mail from us so you will know immediately that it’s on its way. This e-mail will contain your unique Tracking Number* so that you may track your parcel via the relevant courier's website (www.royalmail.com/track-your-item or www.dpd.co.uk/tracking/tracking.do) or the DPD app. It also confirms the address that you have requested your parcel sent to. (See box-out below for how to use your scanned DPD tracking number.)
* During periods when we are running promotional prices for our standard deliveries, a different non-trackable Royal Mail service may be used.
During the check-out process you will be asked to select from the following...
OPTION 1: Your Standard Delivery goods are sent with, and delivered by, Royal Mail's Track & Trace service. We currently have a standard delivery charge of £4.95 (or free for orders over £99).
Standard deliveries can take up to 5 to 7 working days to reach you from the time of ordering. This includes 2 to 3 days for delivery after despatch. However, you can expect your parcel to take the full 7 working days to reach you only at our busiest times (e.g. when our printed catalogue is sent out, during our 'Black Friday' events or in the run up to Christmas). Parcels may be delivered on a Saturday.
Wherever you parcel is going, should you wish it delivered on a specific advance date (weekdays only) please state this in the Special Instructions/Gift Message box during check-out. We can not guarantee specific delivery dates, except in line with our Premium Delivery options below, but will try our best to accommodate your requests.
If you miss your Royal Mail postman, they will put a card through your door telling you when the parcel will be available for collection from your local delivery office. These are usually located very conveniently. Alternatively, you can book a re-delivery on a weekday of your choice here: www.royalmail.com/eredelivery or by phoning the number on the card.
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OPTION 2: For more urgent orders a guaranteed Next Day Delivery service is available; this is charged at £8.50 (or free for orders over £199). Your Next Day For most addresses in the UK deliveries are sent with, and delivered by, DPD. Premium deliveries to certain northerly Scottish post codes,* along with those to the Isle of Man, the Isles of Scilly and all Scottish Island destinations, will be covered via Royal Mail. For details of the Northern Irish premium delivery service see below.
Next Day orders must be placed no later than 3pm Monday to Friday for guaranteed delivery on the next working day. Orders placed after 3pm, will be despatched by us on the following working day.** Even during our busiest periods, we will always prioritise Next Day orders, ensuring that they are despatched on the required day.
Note: This service is “next working day delivery”; as such it naturally excludes Saturdays and Sundays. Bank Holidays are also excluded. Orders placed over a Bank Holiday period will be delivered on the next available working day based on DPD's pick ups from us and the schedule outlined above. (If ordering over a Bank Holiday weekend please check our store/mail order department's Opening Times page for when we are going to be closed during these periods.)
Next Day Delivery examples: Orders placed on a Wednesday before 3pm will be delivered on Thursday; those placed on a Friday before 3pm will be delivered on Monday; orders placed on a Friday after 3pm or anytime on Saturday/Sunday will be delivered on Tuesday.
Should you wish your parcel delivered on a later weekday, subsequent to the above, please state the day and date required in the Special Instructions box during check-out. We will ensure you parcel is despatched on the correct day to meet your wishes.
Equally if your delivery is to an area normally allocated to DPD and you would prefer it delivered via Royal Mail's 24 service instead please state this in the Special Instructions box during check-out and we will be happy to send as per your request.
Normal Next Day deliveries can not be restricted to delivery at a specific time of day (but see our After-Despatch Service notes below for how DPD will inform you of your delivery time). Your parcel may reach you anytime between 8am and 6pm (or later during the busiest periods) on the appointed day. If you require delivery promptly by next morning please select a Nominateed Time Delivery...
OPTIONS 3 & 4: NOMINATEED TIME DELIVERIES
If you need your goods prompt by the next morning, we offer, guaranteed, both Before 10.30am (ENGLAND MAINLAND & WALES ADDRESSES ONLY) and Before 12pm (UK MAINLAND, ANGLESEY & IOW ONLY)*** options on our Next Day service; these are priced at £18 and £9.95 respectively. These services are provided via DPD and the same 3pm cut off time as OPTION 1 above applies.
There are also two further premium delivery options...
OPTIONS 5 & 6: WEEKEND DELIVERIES
For even greater convenience, we also have an express Saturday Service for £12.95 (UK MAINLAND, ANGLESEY & IOW ADDRESSES ONLY).*** You can order a Saturday Delivery anytime in the week up until Friday at 3pm. (Please enter the date you require in the Special Instructions box when ordering if you do not want delivery on the nearest Saturday.)
A Sunday Service is also available for £12.95 (UK MAINLAND & ANGLESEY ONLY).*** You can order a Sunday Delivery anytime in the week up until Friday at 3pm. (Please enter the date you require in the Special Instructions box when ordering if you do not want delivery on the nearest Sunday.) Note there are no deliveries on Easter Sunday.
These weekend deliveries are via DPD.
Enhanced After-Despatch Serviceincluding One-Hour Window Notification with DPD Predict
In addition, with all our DPD deliveries we are able to promise NO MORE WAITING IN ALL DAY FOR YOUR SIGNED FOR DELIVERIES! Provided we have a valid email address or mobile number for you, DPD will email/text you early on the day of delivery with a mere one-hour window for when your parcel will be arriving. This communication will also give you options to rearrange your delivery directly if you wish, as well as the name of the driver that has your parcel.
Using Your DPD Tracking Number The scanned DPD tracking number included in your awaiting courier Despatch Email contains additional information used to route your parcel. When tracking your parcel online you will only need the central part of this number. The first 12 characters (including any spaces) and the last six digits can be ignored. E.g. If your scanned number is, say... "%1AB12AB15503998906099123456" only the 10 digits highlighted would need to be entered into the DPD web-page (www.dpd.co.uk/tracking/tracking.do) as "Reference Number". Next, enter the post code of the address that your parcel is going to in the box below. Finally, click the red 'Track' button to see full up-to-date details of your parcel's journey to you. Alternatively, why not get easy access to these details 24/7 with DPD's app for Android or iOS. |
Please remember, a signature is normally required for accepting all DPD parcels. If you know that there will be no-one at your designated address that can accept the delivery, please provide an alternative delivery address or request a non-signed for ‘safe place’ delivery as outlined above. (When leaving your parcel in a safe place your driver will take a picture of it in situ.****) Note also that your driver may leave your parcel with a neighbour if no answer is received at your designated address.
If your parcel can not be delivered for any reason, your driver will take a picture of the door at which they are attempting delivery.**** DPD will then attempt re-delivery on the next working day. You will receive either a card through your door, or (if we have your details) a text/email, to say we were unable to deliver. This will offer the opportunity for you to rearrange the date of your re-delivery. (You can rearrange your delivery at any time via the texts/emails DPD send you.) Web access is required to make these changes. You can of course also contact us and will we make the changes for you.
Alternatively, you can arrange to collect your parcel from DPD's local depot. www.dpd.co.uk/utilapps/depotfinder/showForm.action will help you locate the depot in question and its opening times. Please remember to take DPD's card and a seperate form of ID with you when picking up your parcel.
* The following Scottish mainland post codes are via Royal Mail: AB31 to 39, AB41 to 45, AB51 to 56, FK17 to 21, IV1 to 28, IV30 to 36, IV40, IV52 to 54, IV63, KW1 to 3, KW5 to 14, PA21 to 38, PA80, PH15 to 26, PH30 to 41 and PH49 & 50. Please note, these Royal Mail service is a non-guarenteed next day service; we can not offer Nominateed Time or Saturday/Sunday deliveries to any of these Royal Mail locations. IOM deliveries have an additional guarenteed Two-Day Delivery option sent via DPD (see below for details).
** These cut-off times also apply to Next Day orders taken over the phone or received through the post.
*** Availability of Before 12pm and Saturday/Sunday delivery options to Scotland mainland post codes: None of these options are available to post codes listed in * above; Saturday/Sunday only is available to AB10 to AB16, AB21 to AB30, DD1 to DD11, G83 & G84, KY8 to KY10, KY14 to KY16 and PH1 to PH14; for all other Scottish mainland post codes we can provide all three delivery options.
**** These images are only available on entering your tracking information and delivery post code on the DPD website. They help us to resolve any possible issues arising from your delivery.
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We also provide a Royal Mail Tracked 24 option for our Irish customers in addition to the standard delivery option. This is a non-guarenteed next day service that sees over 80% of parcels delivered next working day and 98% of parcels delivered within 48 hours. The 3pm cut-off time applies as per our DPD Next Day orders (see OPTION 1 above for details). Charges are the same as our mainland service at £8.50. Parcels can be tracked at www.royalmail.com/track-your-item. Deliveries may be attempted on a Saturday.
Channel Islands and Additional Isle of Man Premium Delivery Options
We can also offer our customers on Jersey, Guernsey and the other Channel Islands a guaranteed Two-Day (£12) delivery service in addition to the standard delivery option above. For our Isle of Man customers we can do the same guaranteed Two-Day (£12) service in addition to our standard and Royal Mail 24 options above. These premium services are undertaken by DPD and are based around the same schedules and 3pm cut-off times as our mainland premium deliveries outlined above. They also offer the tracking service (www.dpd.co.uk/tracking/tracking.do) and the same text/emails updates as the mainland service (see DPD Predict section above). Note: All deliveries to the Channel Islands will NOT be charged UK VAT on any items or postage services purchased. Reduction in price will show automatically during check-out process.
| International Deliveries John Banks delivers to practically anywhere in the world (over 200 countries in total). Prospective overseas customers should also note that we always prioritise these orders directly behind our UK premium delivery parcels. Thus we ensure that these orders are despatched on the same day as they are received, or on the next working day, thus limiting the time that you will be waiting for your parcel to the absolute minimum. No matter where your parcel is going, you will receive an automated e-mail from us, sent to you as soon as we despatch your order. Rates, Tracking and Delivery Times Deliveries to all European Countries are charged at £18.00 per order.  Deliveries may be attempted on a Saturday (parcels to Ireland: Monday to Friday only). Parcels despatched to Southern Ireland, all mainland EU countries and Switzerland are sent via DPD's Classic road service. The following list outlines delivery time variations for the 26 applicable countries and the usual number of work days your parcel will be in transit:
* Except for the areas of Busingen and Helgoland (postal code 78266 & 27998) which are via Royal Mail (3 to 5 working days). Deliveries to all other non-mainland or non-EU European countries are sent via Royal Mail International Tracked air service (www.royalmail.com/track-your-item). A signed for service will be used if available in the destination country. All parcels will take 3 to 5 working days to arrive after leaving us. This service includes the following EU island destinations: Åland Islands, Finland Albania Parcels will be passed on to your local delivery services once in its country of destination. Thereafter, all customers should check with their local courier's website for any available tracking information available when attempting to track a parcel during this part of its journey. Please contact us if you require any assistance with this. *** PLEASE NOTE: Following on from the end of the transitional period covering Britain's exit from the EU, deliveries to various EU countries are currently experiencing some customs' delays. This may add several days to these nominal delivery times given here. *** Deliveries to countries in the Rest of the World (ie. all non-European destinations) are charged at £25.00 per order. Orders are processed via Royal Mail International Standard airmail (www.royalmail.com/parcel-despatch-low/international-delivery/international-standard). We will use the signed for option of this service if available in the destination country. Most international customers can expect to receive their parcel within 7 working days from the time of despatch. (Deliveries may be attempted on a Saturday.) Specific delivery times and other postage details can be found by selecting the country of your choice on this page: http://www.royalmail.com/personal/international-delivery/country-guides. Check under 'International Standard' on the subsequent page. Once on its way, your parcel can be tracked until it leaves this country (www.royalmail.com/track-your-item). It will be passed on to your local delivery services for the last leg of its journey to you. Customers can check with your local delivery services once it passes destination customs; in the first instance, your local courier's website will contain any further tracking information if available. As always, we will be pleased to help if you have any problems with your delivery. Note: All deliveries to European and ROW countries will NOT be charged UK VAT on any items purchased and postage charges. (Reduction will show automatically during check-out process.) Please be aware however that you may be liable for import duties (only on EU orders whose total exceeds the €150 IOSS threshold) and taxes as well as a DPD clearance fee of £5 plus VAT. This fee covers the cost of customs processing and administration cost associated with collecting the import charges. Where these charges are incurred customers will be e-mailed an online link from an approved courier for payment prior to last mile delivery. Large consignments sent by air may need to be split into multiple consignments (we do not pass on any extra cost to the customer for this) although you may incur additional import duties as a result. |
In the unlikely event that your parcel does not arrive by its delivery date estimate please contact us at your earliest convenience. We will do our utmost to trace your parcel and expedite its delivery. However, customers should be aware that we are only able to query such parcels as officially 'not received,' and register a claim for loss, if the courier has had no reference for your parcel for a certain period of time. For DPD parcels this period is 8 or more working days (all UK and EU destinations - full investigation launched after 3 working days); for Royal Mail this is 10 working days (UK parcels), 20 working days (European) and 25 working days (Rest of the World).
Can I amend the delivery address/conditions for my order after placing it?
If your order has yet to be picked up from us, we will be glad to upgrade your order to Next Day delivery, alter the delivery's address or allow for your parcel to be left in a safe place as required. Simply give us a call on 0121 373 5450 and we will arrange it for you. (We can process your request most efficently if you have your post code to hand when calling.)
If your parcel is already with our DPD courier, its delivery address, safe place designation or service standard (extra charges may apply) may still be able to be amended by you or us. (If your parcel is already on the van for delivery, only the safe place/nominated neighbour designation can be changed for that day. Any other amendments will delay your parcels arrival until the next working day.) Please contact us if you need help making any of these changes.
If you have received your goods and are unhappy with them in any way please refer to our Returns page for details on how to obtain a refund or exchange.
Do you have some thoughts you'd like to share on your purchases?
Whether you are impressed or not with your purchases, you can place a review of any products that you buy from us by using the link at the bottom of the product's page. We are so confident that you will generally only have good things to say that we will send you a review reminder email a couple of days after you receive your delivery! We thank you for giving us feedback in this manner as it helps us to continue to improve the goods that we offer going forward.
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