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OPTION 2: For more urgent orders a guaranteed Next Day Delivery service is available; this is charged at £8.50 (or free for orders over £199). Your Next Day For most addresses in the UK deliveries are sent with, and delivered by, DPD. Premium deliveries to certain northerly Scottish post codes,* along with those to the Isle of Man, the Isles of Scilly and all Scottish Island destinations, will be covered via Royal Mail. For details of the Northern Irish premium delivery service see below.
Next Day orders must be placed no later than 3pm Monday to Friday for guaranteed delivery on the next working day. Orders placed after 3pm, will be despatched by us on the following working day.** Even during our busiest periods, we will always prioritise Next Day orders, ensuring that they are despatched on the required day.
Note: This service is “next working day delivery”; as such it naturally excludes Saturdays and Sundays. Bank Holidays are also excluded. Orders placed over a Bank Holiday period will be delivered on the next available working day based on DPD's pick ups from us and the schedule outlined above. (If ordering over a Bank Holiday weekend please check our store/mail order department's Opening Times page for when we are going to be closed during these periods.)
Next Day Delivery examples: Orders placed on a Wednesday before 3pm will be delivered on Thursday; those placed on a Friday before 3pm will be delivered on Monday; orders placed on a Friday after 3pm or anytime on Saturday/Sunday will be delivered on Tuesday.
Should you wish your parcel delivered on a later weekday, subsequent to the above, please state the day and date required in the Special Instructions box during check-out. We will ensure you parcel is despatched on the correct day to meet your wishes.
Equally if your delivery is to an area normally allocated to DPD and you would prefer it delivered via Royal Mail's 24 service instead please state this in the Special Instructions box during check-out and we will be happy to send as per your request.
Normal Next Day deliveries can not be restricted to delivery at a specific time of day (but see our After-Despatch Service notes below for how DPD will inform you of your delivery time). Your parcel may reach you anytime between 8am and 6pm (or later during the busiest periods) on the appointed day. If you require delivery promptly by next morning please select a Nominateed Time Delivery...
Using Your DPD Tracking Number
The scanned DPD tracking number included in your awaiting courier Despatch Email contains additional information used to route your parcel. When tracking your parcel online you will only need the central part of this number.
The first 10 characters (including any spaces) and the last six digits can be ignored.
E.g. If your scanned number is, say...
"%123brh1235998906000123456" only the 10 digits highlighted would need to be entered into the DPD web-page (www.dpd.co.uk/tracking/tracking.do) as "Reference Number".
Next, enter the post code of the address that your parcel is going to in the box below. Finally, click the red 'Track' button to see full up-to-date details of your parcel's journey to you.
Alternatively, why not get easy access to these details 24/7 with DPD's app for Android or iOS.
John Banks delivers to practically anywhere in the world (over 200 countries in total).
Prospective overseas customers should also note that we always prioritise these orders directly behind our UK premium delivery parcels. Thus we ensure that these orders are despatched on the same day as they are received, or on the next working day, thus limiting the time that you will be waiting for your parcel to the absolute minimum.
No matter where your parcel is going, you will receive an automated e-mail from us, sent to you as soon as we despatch your order.
Rates, Tracking and Delivery Times
Deliveries to all European Countries are charged at £18.00 per order.
Deliveries may be attempted on a Saturday (parcels to Ireland: Monday to Friday only).
Parcels despatched to Southern Ireland, all mainland EU countries and Switzerland are sent via DPD's Classic road service.
The following list outlines delivery time variations for the 26 applicable countries and the usual number of work days your parcel will be in transit:
* Except for the areas of Busingen and Helgoland (postal code 78266 & 27998) which are via Royal Mail (3 to 5 working days).
Deliveries to all other non-mainland or non-EU European countries are sent via Royal Mail International Tracked air service (www.royalmail.com/track-your-item). A signed for service will be used if available in the destination country. All parcels will take 3 to 5 working days to arrive after leaving us.
This service includes the following EU island destinations:
Åland Islands, Finland
Parcels will be passed on to your local delivery services once in its country of destination. Thereafter, all customers should check with their local courier's website for any available tracking information available when attempting to track a parcel during this part of its journey. Please contact us if you require any assistance with this.
*** PLEASE NOTE: Following on from the end of the transitional period covering Britain's exit from the EU, deliveries to various EU countries are currently experiencing some customs' delays. This may add several days to these nominal delivery times given here. ***
Deliveries to countries in the Rest of the World (ie. all non-European destinations) are charged at £25.00 per order.
Orders are processed via Royal Mail International Standard airmail (www.royalmail.com/parcel-despatch-low/international-delivery/international-standard). We will use the signed for option of this service if available in the destination country.
Most international customers can expect to receive their parcel within 7 working days from the time of despatch. (Deliveries may be attempted on a Saturday.) Specific delivery times and other postage details can be found by selecting the country of your choice on this page: http://www.royalmail.com/personal/international-delivery/country-guides. Check under 'International Standard' on the subsequent page.
Once on its way, your parcel can be tracked until it leaves this country (www.royalmail.com/track-your-item). It will be passed on to your local delivery services for the last leg of its journey to you. Customers can check with your local delivery services once it passes destination customs; in the first instance, your local courier's website will contain any further tracking information if available. As always, we will be pleased to help if you have any problems with your delivery.
Note: All deliveries to European and ROW countries will NOT be charged UK VAT on any items purchased and postage charges. (Reduction will show automatically during check-out process.) Please be aware however that you may be liable for import duties and taxes as well as a DPD clearance fee. This fee covers the cost of customs processing and administration cost associated with collecting the import charges. Where these charges are incurred customers will be e-mailed an online link from an approved courier for payment prior to last mile delivery.
Large consignments sent by air may need to be split into multiple consignments (we do not pass on any extra cost to the customer for this) although you may incur additional import duties as a result.
In the unlikely event that your parcel does not arrive by its delivery date estimate please contact us at your earliest convenience. We will do our utmost to trace your parcel and expedite its delivery. However, customers should be aware that we are only able to query such parcels as officially 'not received,' and register a claim for loss, if the courier has had no reference for your parcel for a certain period of time. For DPD parcels this period is 8 or more working days (all UK and EU destinations - full investigation launched after 3 working days); for Royal Mail this is 10 working days (UK parcels), 20 working days (European) and 25 working days (Rest of the World).
Can I amend the delivery address/conditions for my order after placing it?
If your order has yet to be picked up from us, we will be glad to upgrade your order to Next Day delivery, alter the delivery's address or allow for your parcel to be left in a safe place as required. Simply give us a call on 0121 373 5450 and we will arrange it for you. (We can process your request most efficently if you have your post code to hand when calling.)
If your parcel is already with our DPD courier, its delivery address, safe place designation or service standard (extra charges may apply) may still be able to be amended by you or us. (If your parcel is already on the van for delivery, only the safe place/nominated neighbour designation can be changed for that day. Any other amendments will delay your parcels arrival until the next working day.) Please contact us if you need help making any of these changes.
If you have received your goods and are unhappy with them in any way please refer to our Returns page for details on how to obtain a refund or exchange.
Do you have some thoughts you'd like to share on your purchases?
Whether you are impressed or not with your purchases, you can place a review of any products that you buy from us by using the link at the bottom of the product's page. We are so confident that you will generally only have good things to say that we will send you a review reminder email a couple of days after you receive your delivery! We thank you for giving us feedback in this manner as it helps us to continue to improve the goods that we offer going forward.