How to Order with Us
Whilst you will always be able to order with us by telephone, fax, or mail, as well as online, we hope that you find our website as an exciting innovation in the BigTall retail experience as we do.
We are constantly striving to make our mail order process as simple, quick and convient as possible for our customers. This site offers many up-to-date features towards that end. And we will continue to look to innovate in this way going forward. (Even if you prefer to stick with the other forms of ordering, we advise using this website as a guide to help you make your selections; it provides the most up-to-date prices and stock availability that we can supply.*)
Online, you can browse our complete range of products; our selection here is kept up to date all year round.
* Each size/length of every individual product now has its own six-character Variant Code/Item Ref. [e.g. "GRC012"]. If known, some customers prefer to use these codes for quickness when contacting us over the phone.
| Using This Site |
Alternatively, you can use the Header Menus to narrow your selections. To use this hover over the Product Categories that run above the header line near the top of our Home and all other webpages. Then make your selection by clicking on the relevant title from the menu that drops down. (For your added convenience, all of our reduced-to-clear products are kept separate from our core stock in this menu. See the "Special Offers" category for all your knock-down prices!)
Should you wish, results can be narrowed even further via the Filter Selections box (located beneath the search facility on the left side of the individual product pages). Selecting a particular colour or size here can help you find what you need in less page views. Similarly, your results can be arranged in five different ways via the Sort Function's drop-down box.
Any or all of these methods will hopefully direct you to the product(s) you are looking for. Simply click on a product image thumbnail to see the product page of your selection.
| Product Pages and Selections |
Highlight your selection by clicking on the product's relevant stock matrix boxes. Doing so illustrates at a glance what we stock have available in each particular size/colour.
As an example, the image below shows what to look for if you were ordering a 2XL in a Denim A9216. Different sizes and/or colours (if available) can be selected with a simple click. This will display each variant's stock levels and other details. You can then order, in whatever quantity you wish, using the quantity box and the blue Add to Basket button directly below this.
Basket quantities and a circled View Basket link can be seen top right on all our sites's pages.
| The Check-Out Process |
Each item selection will take you to the Your Current Basket page. Here you can add any Promotional Discount Code that you may have (text entry box circled in image below), delete items from your selection (use the Update Basket button to proceed with either of these), empty your basket, save a basket’s contents for later, or load a basket that you have previously saved. The Continue Shopping button will return you to the Product Category that you last viewed. (Any items in your basket will remain there, reserved for you alone, for up to 20 minutes of browser inactivity. After this time the stock will automatically be returned to our stock file.)
When you have selected all that you wish to order you can complete your purchases by clicking on the Proceed to Checkout button from the Your Current Basket page.
You can complete your purchase as a registered user (creating an individulised online account) or as a guest as you prefer. (On return visits to our site, users that have an account can then login at this point, or at anytime earlier, for easy recall of all their saved account details.) Registered users have access to various additional options related to their Account Page, as well as acquiring the ability to build an order history* with us and earn 2.5% credit on each order via our Loyalty Scheme. (See here for details.) Those creating an account with us also have the chance to opt into our twice-weekly promotional newsletter emails detailing various special offers and discount deals, as well as all our lastest products. This "Accept Mail Shots" drop-down box also enrolls you onto our print mailing database. If you opt for these, you can expect to receive between four and six glossy catalogues/leaflets through the post from us each year. (Preview the quality of our latest brochures via the downloadable versions found here.)
Step 2 - Delivery/Collection Details
Next, fill out or select a previously saved address for your delivery. You can add different addresses as alternatives to your billing one at this point too. (Previously added addresses can be edited with ease. Remember to save any changes you make before heading back to your basket.) There is also a box to enter Special Delivery Instructions (for instance if you wish your delivery left in a safe place if no-one is home or if your building requires an access code for entry) and/or a personalised Gift Message for the recipient of your parcel as required.
This page also offers our Click & Collect facility. With this you can pay for your goods online and collect them direct from our store - even on the same day! (This can be a particular time-saver if your intended purchases include items from our footwear departments and/or BigTall4Less as well as from our main store. Now all can be done in one swift transaction without the need to switch between stores when you arrive. Alternatively, if you have noticed that an item you require is running low in stock, opting for Click and Collect via our site will ensure that you nab your size before your visit to our store.) Simply select "Store Collection" as your Despatch Preference. If you are in a particularly hurry and plan to come in the store that same day you can add a rough time on which you would like to collect your order in the Special Instructions box on the same page. (Collections can be made during working hours only. Please check our Location and Opening Times before placing your order and allow at least 90 working minutes from placing your order to your stated collection time. Any parcel including non-footwear items is picked-up from the usual till point of the main store; footwear-only orders are collected from our shoe store at 516 Slade Road.)** As with any online order, registered customers placing collections are allocated any loyalty credit due on the order as soon as it's placed. Step 3 - Courier Selection
Select your prefered Courier Service and Postage Rate from the selections offered on the next page. If you require your parcel to reach you by a specific date please see our Delivery Page for the most comprehensive details of the services we offer and the various cut-off times by which you will need to place your order.
Step 4 - Order Summary
Review your order details on the Shopping Basket Summary page.
You also have the opportunity to redeem any Account or Loyalty Credits, or enter any applicable Gift Voucher Serial Code that you may have, during this part of the process. A Gift Receipt can also be selected if you would rather all prices were not shown on the printed Despatch Note that will be included in your parcel. (Excellent if you are sending the parcel direct to someone else as a gift.)
Step 5 - Payment Details
The last part of the check-out process is for entering all your payment details. Credit/debit card information is processed through our renowned third-party secure server SagePay. Their site opens in a separate webpage so that you may still refer to the details of your basket, if you need to, while entering this information.*** (Paypal customers can avoid entering their card details each time by paying using the applicable link.)
This set-up, in line with that of most smaller ecommerce retailers, provides the greatest secruity and full PCI-compliance for your payment details; as such John Banks has absolutely no access to your card details when orders are placed online.**** Placing your order in this fashion is indeed the safest method to make your transaction.
Please note that our site is now fully mobile friendly. Functionality may vary slighty between platforms.
* Only orders placed online are currently viewable under your Order History in Account Options.
** This facility also aids customers who have access to, and wish to make there own arrangements for, delivery via a specific courier company. After ordering a "store collection", as above, simply inform us of the details of your desired pick up (inline with the time constrants above) and we will have your parcel ready and waiting for your delivery company.
*** Our telephone operatives also use SagePay payment terminals for entering orders.
**** We have no way to retrieve any card numbers from previous orders but can re-charge a card on your authorisation up to 30 days after the placing of your order if there are any additional charges incurred connected with your order (eg. exchanges of product, upgrade of delivery method, etc).
| After Sales Care |
Cancelling/Amending Your Order
Forgotten something? Need to add an item or items to your order? Provided we have yet to despatch your existing order, simply place another adding a delivery note in the space provided during checkout. State the order number of your previous order and we will refund your postage cost on the second order. Simple.
Alternatively, if you need to amend or cancel your order (we can change delivery address/conditions, sizes and/or remove items) prior to despatch feel free to contact us by phone or email. Simply state your post code for the most efficent processing of your request. Please be aware that we may need to take further payment details if required. (It is not advised to send credit/debit card details via email.) If you cancel your order prior to despatch your refund will be processed on the same or the next working day. Refunds can take 3 to 5 working days (depending on your bank) to show on your account. (International customers should allow up to 7 working days.)
What Happens Next?
Once all the items on your order have been picked from our warehouses and checked (all orders undergo seperate checks by two members of staff) your order will be earmarked as despatched/ready for collection (you will receive an email to this effect at that point). It will then be scheduled for the next available pick up by the relevant courier. Full details of what is offered by our Delivery Services can be seen on our Delivery Page.
Once all the items on your order have been picked from our warehouses and checked (all orders undergo seperate checks by two members of staff) your order will be earmarked as despatched/ready for collection (you will receive an email to this effect at that point). It will then be scheduled for the next available pick up by the relevant courier. Full details of what is offered by our Delivery Services can be seen on our Delivery Page.
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