Privacy Policy

We updated our Privacy Policy to reflect changes introduced by the new General Data Protection Regulations (GDPR) that came into force on 25 May 2018. The changes in law provided you with greater transparency and control over your personal data.

The privacy of your data is as important to us as it is to you.

When you share your personal information with us, you have a right to expect that information to be treated with total confidentiality. The personal data that you provide to us is managed with care and complies with all data protection legislation and industry best practice.

We are committed to respecting and protecting your right to privacy and only use your information lawfully. In placing an order you are giving us consent to the processing of your personal data for the purpose of processing and shipping your order to you.

How we use your personal data...

Information stored by us:

In order to process your purchases and deliver to your address we require a minimum amount of information - your name, cardholders and delivery address, email, telephone number and order details.

Information we do not store:

We do not store your credit card details on our server. We take on-line payments for our products and use SagePay as our external payment provider. This is done on our secure server and data is passed immediately and securely to SagePay for their processing. Payment via PayPal is also passed through SagePay. All communication between our servers and Sagepay pass over an encrypted connection using SSL (Secure Socket layers).

What do we do with the information...

We collect your order details, your email address, details of the areas on our website that you visit, which allows us to show you popular products, and tailor the site to your preferences, and other information relating to your order.

Third Parties:

We use third parties to perform certain activities to help us complete your orders. We will provide your name, address, phone number and email address to the delivery courier, for the sole purpose of being able to deliver your order, and provide shipment updates, such as delivery notification text messages and/or emails as appropriate. They are not allowed to use these details for any other purposes. You may like to look at the Privacy Policy for DPD and Royal Mail.

Customs:

If we're exporting your order outside the UK, we are required to supply a copy of your invoice to the courier for the sole purpose of clearing your order through customs in your country. We do this electronically when we dispatch your order, as it speeds up the clearing time. No personal financial information such as credit card details are transferred.

Returns:

For returns within the UK we supply a returns label or you are able to obtain a label from the post office which gives any information required to send it back to us. (See Returns page for details.)

At no time will we give your personal information to any third party, other than in relation to the processing and delivery of your order as outlined above.

HOW WE USE YOUR E-MAIL ADDRESS

When you create an account with us, your email address is used to send you transactional emails, such as an order confirmation, tracking information or a notification that we've processed your refund. We won't use it for marketing unless you specifically join our mailing list to receive news of new products, exclusive offers, discounts etc which you may be interested in.

We generally send three emails a week.

If you decide you no longer wish to receive our marketing emails there is a link in the email to opt-out if you feel they are no longer of interest to you.

If you choose to opt-out of our marketing e-mails, you will continue to receive transactional e-mails which directly relate to an order you've placed, refund you've requested etc.

If you wish to discuss any of the above with us please see our Contact Us page.